Privacy Policy
Legal Business Name: Doctor Pool
Brand Name: Doctor Pool
Effective Date: July 24, 2025
At Doctor Pool (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you visit our
website (https://calldoctorpool.com/) or use our services. By using our Site, you agree to the
terms outlined below.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identifiable Information (PII):
● Name
● Email address
● Phone number (including mobile phone numbers for SMS communications)
● Mailing address
● Payment information
● Property details (e.g., pool type, size, specific service needs)
1.2 Non-Personal Information:
● Browser type
● IP address
● Device information
● Website usage data through cookies and analytics tools
2. How We Use Your Information
We use your information to:
● Provide and manage swimming pool services (cleaning, repair, and maintenance).
● Respond to inquiries or customer service requests.
● Send newsletters, promotions, or updates (if opted in).
● Improve our website, services, and customer experience.
● Communicate with you via email, phone, or SMS regarding service confirmations,
reminders, cancellations, emergency alerts, and customer service responses.
● Process secure payments for maintenance or other services.
● Monitor website usage patterns, improve user experience, and troubleshoot technical
issues.
● Comply with local laws, regulations, and insurance obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
● Service Providers (e.g., payment processors, email marketing services, analytics
providers, communication platforms) to perform services on our behalf.
● Legal Authorities if required by law or to protect rights, property, or safety.
● Third Parties with your explicit consent.
TCR COMPLIANCE STATEMENT (CRITICAL FOR SMS):
SMS opt-in consent and phone numbers provided specifically for the purpose of SMS
communication are not shared with any third party or affiliates for marketing purposes. These
phone numbers are used exclusively for the delivery of SMS messages directly from Doctor
Pool.
4. Cookies and Tracking
We may use cookies and similar tools (e.g., Google Tag Manager, Analytics, Ads conversion
tracking) to analyze performance and improve user experience. You may choose to disable
cookies in your browser settings.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure,
or destruction. However, no method of transmission over the Internet or electronic storage
method is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
● Access or correct your personal data.
● Request deletion of your data.
● Opt out of marketing communications.
● Withdraw consent at any time.
To exercise these rights, please contact us at [email protected].
7. SMS / Text Messaging Policy (TCR Compliant)
This section outlines the specific terms governing your consent to receive text messages from
Doctor Pool.
7.1 Consent to Receive SMS Messages:
We only send SMS messages to individuals who have provided explicit express written consent
to receive such communications. This consent is obtained when you fill out a website form at
https://calldoctorpool.com/contact/) and explicitly provide your mobile number for SMS
communication. By opting into our SMS program, you agree to receive text messages from us.
You understand that consent is not a condition of receiving our services.
7.2 Purpose and Types of Messages:
You agree to receive messages from Doctor Pool primarily for purposes related to our swimming
pool services, specifically:
● Conversations (External): Direct, two-way text message dialogues with clients and
prospective clients regarding our swimming pool services. This includes initial inquiries
about service availability, providing quotes for cleaning, repair, and maintenance,
confirming service initiation, and answering ongoing questions about their pool. This
serves as an open and responsive communication channel for customer care.
7.3 Message Frequency:
Message frequency will vary depending on your inquiries and service needs.
7.4 Message and Data Rates:
Message and data rates may apply to any messages sent to or from you. Standard message
and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for
details regarding your specific messaging plan.
7.5 Opt-Out Instructions:
You can stop receiving SMS messages from Doctor Pool at any time. Simply reply STOP, END,
CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive
one final confirmation message indicating that you have been unsubscribed. No further
messages will be sent unless you explicitly opt back in.
7.6 Help and Support:
If you need assistance or have questions regarding our SMS program, you can reply HELP or
INFO to any message you receive from us, or contact our office directly at (909) 497-6228 or by
email at [email protected].
7.7 Third-Party Providers for SMS:
We may use third-party service providers (such as RingCentral) to facilitate our SMS
communications. These providers are contractually bound to handle your data in accordance
with this Privacy Policy and applicable laws, acting solely as our service providers for message
delivery.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or
privacy practices of such sites.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect
personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on
this page with the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Doctor Pool
12223 Highland Avenue, Ste 106, PMB 428
Rancho Cucamonga, CA, 91739
Phone: (909) 497-6228
Email: [email protected]
Website: https://calldoctorpool.com/
