Privacy Policy

Legal Business Name: Doctor Pool

Brand Name: Doctor Pool

Effective Date: September 16, 2026

At Doctor Pool (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you visit our
website (https://calldoctorpool.com/) or use our services. By using our Site, you agree to the
terms outlined below.

1. Information We Collect
We may collect the following types of personal information:

1.1 Personal Identifiable Information (PII):
● Name
● Email address
● Phone number (including mobile phone numbers for SMS communications)
● Mailing address
● Payment information
● Property details (e.g., pool type, size, specific service needs)

1.2 Non-Personal Information:
● Browser type
● IP address
● Device information
● Website usage data through cookies and analytics tools

2. How We Use Your Information
We use your information to:
● Provide and manage swimming pool services (cleaning, repair, and maintenance).
● Respond to inquiries or customer service requests.
● Send promotional or marketing communications when the user has separately opted in to receive marketing communications.
● Improve our website, services, and customer experience.
● Communicate with you regarding service confirmations, appointment reminders, technician arrival notifications, service updates, quote information, and customer care messages when you have opted in to receive the applicable communications.
● Process secure payments for maintenance or other services.

● Monitor website usage patterns, improve user experience, and troubleshoot technical
issues.
● Comply with local laws, regulations, and insurance obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share personal information with service providers that perform services on our behalf, such as payment processing, website hosting, analytics, customer service, and communications services. We may also disclose information when required by law or when necessary to protect our rights, property, or safety.

SMS and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers in support of services, such as customer service and communications delivery, is permitted when necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.

This is much closer to the exact non-sharing language GHL gave you.

4. Cookies and Tracking
We may use cookies and similar tools (e.g., Google Tag Manager, Analytics, Ads conversion
tracking) to analyze performance and improve user experience. You may choose to disable
cookies in your browser settings.

5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure,
or destruction. However, no method of transmission over the Internet or electronic storage
method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
Depending on your location, you may have the right to:
● Access or correct your personal data.
● Request deletion of your data.
● Opt out of marketing communications.
● Withdraw consent at any time.
To exercise these rights, please contact us at [email protected].

7. SMS / Text Messaging Policy (TCR Compliant)
This section outlines the specific terms governing your consent to receive text messages from
Doctor Pool.

7.1 SMS Consent

Doctor Pool sends SMS messages only to users who have elected to receive them.

Our service request and appointment forms provide separate, optional, unchecked consent choices for:

• Non-marketing SMS messages
• Marketing SMS messages

Customers may submit forms, request service, schedule appointments, and purchase Doctor Pool services without consenting to SMS communications.

7.2 Non-Marketing Messages

Users who consent to non-marketing SMS communications may receive messages including:

• Appointment reminders
• Service updates
• Technician arrival notifications
• Quote or estimate information
• Responses to service inquiries
• Customer care messages

7.3 Marketing Messages

Users who separately consent to marketing SMS communications may receive messages including:

• Special offers
• Discounts
• Promotions
• Seasonal offers
• Service-related promotional updates

Marketing consent is separate from non-marketing SMS consent.

7.4 Message Frequency

Message frequency may vary depending on your inquiries, appointments, service activity, and SMS preferences.

7.5 Message and Data Rates

Message and data rates may apply. Contact your wireless provider regarding your messaging and data plan.

Carriers are not liable for delayed or undelivered messages.

7.6 Opting Out

You may stop receiving SMS messages by replying STOP.

After you send STOP, we will send a confirmation that you have been unsubscribed. You will no longer receive messages from that messaging program unless you opt in again.

7.7 Help

Reply HELP for assistance, or contact us at:

(909) 497-6228
[email protected]

7.8 SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers when necessary to provide support services such as customer service or communications delivery.

Text messaging originator opt-in data and consent will not be shared with any third parties.

7.9 SMS Service Providers

We may use third-party communications service providers to facilitate SMS delivery. These providers process information only as necessary to provide services on behalf of Doctor Pool and are subject to appropriate privacy and security obligations.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or
privacy practices of such sites.

9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect
personal information from them.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on
this page with the effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Doctor Pool
12223 Highland Avenue, Ste 106, PMB 428
Rancho Cucamonga, CA, 91739

Phone: (909) 497-6228

Email: [email protected]

Website: https://calldoctorpool.com/